Returns Policy

Return Policy:

Guess what, it's free.

All order ship with a return label free of charge.

Happy customers is our TOP priority. If you are not completely satisfied with your purchase we are here for you. Enjoy easy and FREE returns at La Joie subject to the rules detailed below.

Full Refund:

You have 7 days from when you receive your package to return your order for a full refund.

Store Credit:

Return your purchase within 14 days for a store credit. We DO NOT accept return after 14 days of delivery date.

Sale Merchandise:

All sale items are final sale and are therefore not eligible for return, exchange or store credit.

Returning a Gift:

We will be glad to send you a gift card if returned within 14 days of receiving your gift. Final sale gifts are subject to our sale merchandise policy.

Exchange Policy:

At this time we are not able to offer exchanges. Please return your item(s) for a refund and place a new order.

 

*Merchandise must be in resalable condition and in original packaging with receipt.
All tags must still remain attached to be eligible for a refund. Please bear in mind that if an item came with a hanger or dress bag, this is also part of the item and must be returned as well.

*We do not accept liability for shipping loss or damage of returned items. 

 

For any questions? Please call our customer care representatives at 
212.787.3100 or email us at info@lajoielayette.com